Privacy Policy

Twseela app - Last updated: May 23, 2026

This policy explains how Twseela collects, uses, and protects data for order management and delivery operations.

Data We Collect

The app may collect the following data depending on how it is used:

• Name, email address, and phone number for account users.
• Client and delivery user information added by the company manager.
• Order data, including recipient name, recipient phone, delivery address, maps link, order status, notes, cost, payment method, and created/updated dates.
• User IDs and authentication data needed for sign-in and permissions.

How We Use Data

We use data to:

• Create and manage manager, internal user, and delivery accounts.
• Create orders, update statuses, and assign deliveries.
• Allow public order tracking by order code.
• Show delivery details needed by delivery users, such as recipient name, address, maps link, and phone number.
• Operate, secure, troubleshoot, and support the service.

Customer Accounts

End customers do not need accounts in the app. Recipient information is stored only on orders so delivery and order tracking can work.

Data Sharing

We do not sell personal data. Data may be processed by service providers used to operate the app, including Firebase and Google Cloud, for hosting, authentication, database, and service operation.

Permissions

The app needs internet access to work with Firebase and server services. The app currently does not request precise location, camera, microphone, contacts, or phone file permissions.

Data Security

Data is transmitted over encrypted HTTPS/TLS connections. Access is controlled using user accounts, permissions, and database security rules.

Data Retention And Deletion

We keep data while it is needed to operate the service or support order operations. You can request data deletion or correction by contacting us.

Contact Us

For privacy, deletion, or support requests, contact us on WhatsApp: +201060237322